Hours of Operation
– Our website is always open 24 hours a day. To contact customer service
please visit our contact us page located at the bottom of this page. From
there you can email customer service directly by completing the contact us
form and selecting customer service from the pull down menu. You can also
reach us at 702-951-0288. Our customer service department is open from 9:00
am – 5:00 pm Pacific Standard Time.
Payment Options/Sales Tax – We take most major credit cards.
American Express, Visa, MasterCard and Discover. Sorry, we don’t accept
cash, checks, COD or wampum. Las Vegas bill to addresses are charged 8.1%
sales tax.
Shipping and Handling – Apna Radio Gift Shop ships via UPS,
generally on the same business day that you place your order. Orders must be
received prior to 3:00 PM MST or will be processed for shipping on the next
business day. We offer three shipping options to meet your needs for
delivery within the U.S.; Standard 5-7 days, Priority 2-3 days and Rush next
business day. At this time, we are unable to ship to international
addresses, P.O. boxes, APO addresses or US territories.
Free Shippping – Offer good for
free standard UPS ground shipping on Apna Radio Gift Shop orders over $75.00
per shipping address. Applies to delivery addresses within the continental
United States. Excludes Alaska and Hawaii. Offer cannot be combined with any
other offers. Cannot be applied to previous or pending purchases. No price
adjustments on previous purchases. We reserve the right to cancel or modify
this promotion at any time. Expires February 29, 2004 at 12am ET.
Multiple Ship-To Addresses - Looking to send the same gift to
multiple addresses? Maybe you need to send a thank you to each member of
your team. Apna Radio Gift Shop makes it easy. Simply add the names and
addresses to your Apna Radio Gift Shop personal address book and they will
be there to select when checking out. To edit your personal address book
simply go to the My Account section of our website and log-in into your
account.
Still have a question? Simply email our customer service gift consultants at
customerservice@apnaradio.com. Our gift consultants are available to
help you with multiple ship to orders from 9:00am-5:00pm Monday-Friday
Arizona Mountain Standard Time.
Returns/Exchange Policy – We guarantee every item that leaves
our door. If for any reason you are not happy, simply repack the gift in
it’s original packaging (if possible) and call our customer service
department at 702-951-0288. Our customer service representative will provide
you with a Gift Return Authorization Number. Please include that number and
return your purchase to the following ship address:
Apna Radio International, LLC
Your Return Gift Number
2801 S. Valley View Blvd.
Las Vegas, Nevada 89102 USA
For your safety please return the gift via an insured carrier (i.e. – UPS,
FedEX, Insured USPS.)
Privacy/Security – Apna Radio Gift Shop is committed to making
each shopping experience great. We never sell or share your personal
information with anyone else. Our site uses secure server data encryption
technology to prevent any loss or misuse once we have captured it.
Tracking your Order – For your convenience, you may track your
order or view any of your past orders by logging into
“My Account”. Simply click or type the following address in your
browser:
http://giftshop.apnaradio.com/myaccount
Account Profile: For your convenience, you can edit your Apna
Radio Gift Shop eAccount, change your password or email address and even
view any of your past orders by logging into
My Account. Simply click or type the following address in your browser:
http://giftshop.apnaradio.com/myaccount
Telephone Orders – We encourage you to shop on line. Our
on-line store is open 24 hours, 7 days a week. If you would like to place an
order via telephone, call us toll free at 702-951-0288between the hours of 9
am – 5pm Mountain Standard Time and one of our highly trained gift
counselors will be happy to take your order.
Our Guarantee Policy – You’ve got to love it! At Apna Radio
Gift Shop we stand behind every gift we send. If you’re not 100% satisfied
with your purchase, we’ll exchange it or refund your credit card.
At Apna Radio Gift Shop we are committed to enhancing your shopping
experience. We are constantly reviewing our policies and procedures. Tell us
how we’re doing by sending us an email or call us. We really want to hear
what you think. |
|
